Policies & Procedures
💳 Payment Payment is expected on the day of delivery. Once your student receives their package or service, we’ll send a summary and instructions to pay via Venmo, Zelle, or Square.
⚠️ Same-Day Requests We do our best to accommodate last-minute requests. A rush fee will apply to same-day deliveries based on availability and delivery time. We also ask that students be available at the agreed-upon delivery time. If we need to wait more than 15 minutes or return later due to a missed delivery window, an additional fee will be added to cover extra time and travel.
📸 Photos & Social Media With your student’s permission, we may take a photo at the time of delivery. Photos may be shared on social media to highlight our services—but only when your student is comfortable and agrees.
🧾 Cancellations Need to cancel? Please let us know at least 24 hours in advance. If items have already been purchased, we may not be able to offer a full refund.
🏫 Delivery Access We do not have direct access to student dorms. Deliveries are arranged directly with the student and take place outside their dorm, in a campus lobby, or at an agreed-upon meeting spot.
📦 Custom Deliveries & Preferences We love special requests! While we can’t guarantee exact items, we do our best to match preferences and honor dietary needs based on local availability.
📱 Student Contact We reach out to your student to coordinate delivery. Their phone number is used only for this purpose, and always with respect for their privacy.